The shipment pick-up day is counted as day 0. Please note that the shipment delivery date is indicative. The deadline is calculated in working days.

Information about order shipment / collect

When the order is prepared to collect at BIOFIRST clinic, we will inform you via e-mail and SMS, with information you specified in the order.

By selecting the delivery to Lithuania Post, the post will inform you about the received item by SMS or message in the mailbox.

When you choose delivery via courier service, the courier will inform you with the call before delivering the goods.

If you choose a delivery to the OMNIVA/DPD self-service terminal, you will receive an SMS with the information about the withdrawal.


1. Goods shall be replaced or returned in accordance with the applicable legal acts of the Republic of Lithuania. The cost of returning the goods of the appropriate quality is borne by the Buyer.

2. In order to return a low-quality or high-quality product, the Buyer must contact the Seller and the e-mail address and give a clear statement of return of the goods and indicate their name, address, telephone number, date of purchase, desired return the name and quantity of the goods.

3. When returning the goods to the Seller, the following conditions must be met:

    3.1. the returned goods must be in the original tidy package (this item does not apply in case of return of the defective goods);

    3.2. the product must be undamaged by the Buyer;

    3.3. the goods must not be used, have lost their commercial appearance (undamaged labels, non-teared protective films, etc.) (this item does not apply in case of return of defective goods);

    3.4. the returned item must be the same as the item received by the Buyer;

    3.5. returning the goods must be accompanied by a receipt and a completed return document.

4. By refusing the contract (returning the goods), the Buyer shall send or deliver the goods to the Seller immediately and no later than within 14 (fourteen) days from the date of submission of the notice of return to the Seller.

5. The goods shall be replaced or the money paid for them shall be returned to the Buyer within 14 (fourteen) days from the day of returning the goods.

6. The Seller may not return the sums paid to the Buyer until the goods are returned to the Seller or until the Buyer provides proof that the goods have been shipped to the Seller.

7. The Seller shall have the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods specified in this Part of the Rules.

8. The Buyer can deliver the returned goods at Studentų g. 37, Kaunas (Biofirst Clinic), on working days from 9.00 to 16.00 hours, or by courier.

If you have any questions, please contact or tel. +370 (618) 88 860 (I-V  8:00 – 17:00)