Thank you for using Newcrush.

This Privacy Policy informs you about the basics principles of personal data processing and your rights when you are using website of UAB Bioklinika (BIOFIRST Clinic) (hereinafter – Website). This privacy policy explains what we collect and why we collect information when you visit our website of use our services. You will also find detailed information about where the information you provide is being used. Data protection is important to us, and we are committed to respecting and protecting the privacy of every data subject.

We provide our services through the website to persons who are at least 14 years old.


1. Concepts

The concepts given will make it easier for you to understand this Privacy Policy. Speaking of “we”, “our”, “”, “website,” we are talking about UAB Bioklinika (Studentų g. 37, Kaunas, LT-51364, Company code: 302434849, VAT LT100006439017, Personal data Security Registry: Identification Code – P6424 Date of Registration – 13/03/2015).

When we say “You”, “Your”, “Customer”, “User”, “Visitor”, we are talking about a registered user of our website or a visitor of our website that is not necessarily registered.

Personal data. Means any information relating to an identified or identifiable natural person (data subject); person whose identity can be directly or indirectly identified using identifier such as name, personal identification number, location data and Internet identifier or by one or more physical, physiological, genetic, mental, economic, cultural or social identity.

Customer. Means any person who order, purchases or uses our services.

Depersonalized Data. Information that no longer related to a person, since all items that identify a person have been removed from the personal data set.

Services. Any products and / or services offered by us, both electronically and non-electronic.

Data subject. Means the person from whom receives and manages personal data.

Provision of Data. Disclosure of Personal Data by transfer of otherwise making it available (except for publication in the mass media).

Data processing. Any operation or sequence of transactions performed by automated or non-automated means with personal data or personal data sets, such as collection, recording, sorting, systematizing, storing, adapting or modifying, extracting, accessing, using, disclosing, forwarding, distributing or otherwise by making them available for use, as well as collating or interconnecting with other data, limiting, deleting or destroying.

Automatic data processing. Data processing operation performed wholly or partly by automatic means.

Special categories of personal data. Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as genetic data, biometric data, health data or data relating to the sexual life and sexual orientation of a person that can be identified the identity of a person.

Consent. Voluntary declaration by the data subject’s will to process his or her personal data for his or her purpose. Consent to handle special categories of personal data must be expressed in a clear, written, equivalent or other form, without doubt demonstrating the will of the data subject.

Direct marketing. An activity designed to offer individuals the goods or services by mail, phone or other direct means and / or to seek their opinion on the goods or services offered.

Data processor. Legal or person who, alone or jointly with others, determines the purpose and means of the processing of personal data. If the purposes of the processing are established by law or regulation, the controller and / or the procedure for its appointment may be established by those laws or regulations.

Data controller. UAB „Bioklinika“ (BIOFIRST Clinic), Studentų g. 37, Kaunas, LT-51364, Company code: 302434849.

Third party. A legal or person, except the data subject, the controller, the processor and the persons directly authorized by the controller or the processor to process the data.

2. Terms and changes

Electronic or other copies of this Privacy Policy are considered to be genuine, valid, complete, authentic and enforceable copies of this Privacy Policy, effective as of the date you visited our website.

We may change this privacy policy, and at the bottom of this page, we will indicate the date of the update. All changes will take effect as soon as they are posted and we encourage you to review your Privacy Policy from time to time, and we will continue to use our web site as consent to our Privacy Policy.

3. Questions and other interests

If you have any questions regarding the terms of this Privacy Policy, please feel free to contact us at the following contacts:

UAB Bioklinika Company code: 302434849 Registration address: Studentų g. 37, Kaunas LT-51364 Email: Phone: +370 (37) 75 08 66


4. What data do we collect?

Information you provide voluntarily. When you sign up for our website directly of through third-party (ex. Facebook, Google, etc.), send us an email, contact us through third-party applications, consult in writing, orally or by any other means whit our employees regarding the products and / or services, you subscribe to the newsletter service, use the commentary feature on the website, contact us in any other way and voluntarily provide us with information about yourself. This may include your name, surname, alias, physical address, email address, phone number, bank transfer information. Also details such as gender, age, position, place of residence, purchase history and other demographic information.

Information we collect automatically. When you use our services, you are browsing out website we collect information about the pages you visit and other browsing activity, history and statistics. This may include your IP address, device operating system, browser ID, browsing activity and other information related to your activity on the website or other services we provide. Part of the information is collected from the registry files, as well as cookies and other tracking technologies. You can fint out more about our cookie policy and technologies here.

Information we receive when you use our services. When placing an order on a website, you provide your name, telephone number, registration address and delivery address, bank transfer information, details such as gender, and other demographic information. Also, by registering on our websitem you provide email, name and surname.

Cookies. We and our partners use a variety of technologies to collect site usage statistics and browsing activities, such technologies as cookies or similar technologies, such as pixels or web page indicators for web page trend analysis, page administration and demographics statistics for personalized demographics web page visitors, We cannot identify the information we receive for a particular person. Every visitor in their browser can control and opt out of how a browser accepts or does not accept any cookie. We use our cookies on our website together with third-party cookies to ensure that the website is fully functional and for marketing purposes such as showing personalized ads and offer on other websites. If you would like to know more about Cookie Policy press here.

5. Where do we use your data?

To execute a sales contract with you. After placing an order or using the services provided.

For sending system emails and SMS. Emails and SMS related to your order, change of privacy policy, information related to website activity, system emails related to user account, updates and other non-promotional information.

Communicate with you about your account, order and provide customer service.

Protect the rights and privacy of you and ours and third parties.

In order to claim, execute or defend legal requirements. The court, bailiffs or other authorities to whom we are obliged to transmit the data in accordance with the law of the Republic of Lithuania.

Provide you with automated, specialized offers based on your interests, reviewed products and browsing history.

For direct marketing purposes. If you voluntarily submit your email by subscribing to a newsletter, we will include you in our database and send you special offers, promotions, news and other information we think will be useful to you. We will do this several times per month. Also, if we have your email in our database, if you are registered user or you have entered when making order, we will send you one-time reminder if you leave your basket non-purchased. With cookies, we can also collect information to provide specific browser advertising content.

Third party services. To deliver your ordered goods, we use third party services based on your chosen delivery method, so we provide the delivery data you provide, such as your name, surname, shipping address, phone, to the third party business. We suggest checking their Privacy Policy. By subscribing to the newsletter, your email address will be forwarded to the newsletter service provider. Your banking information, orders and other billing information are transmitted through a third party service. You may access the privacy policy of the personal data of each company to which we transfer certain personal data on their website.

6. How long do we store your data?

We process Personal Data collected for direct marketing purposes for 2 (two) years, unless the longer retention of available data is mandatory under the legislation in force in the Republic of Lithuania. When Personal Data is no longer required for the purposes of its processing, it is destroyed, except for these that are to be transferred to the archives in the cases provided by law.

7. Your rights

To know what data collected about you. Upon request of the person to provide what data we have collected about it within 30 calendar days from the date of the request. Every person has the right to know what information we have accumulated, request it to be corrected or deleted. If, upon request, we have any suspicious regarding the identity of the applicant or the age of the applicant, we have the right to request the applicant’s identity document or a copy thereof.

Refuse to use your information for direct marketing purposes. We do not oblige our customers to receive newsletters or any other promotional information that is sent.

Be forgotten. Unless otherwise provided in the Regulation or in the legislation of the Republic of Lithuania, we will delete, at your legal request, any accumulated data about you from our servers and information system within 4 calendar days, unless it would be impossible or would require disproportionate efforts of the Data Controllers. Data may not be deleted when their storage is required by European Union or Lithaunian legislation.

Disagree. You may disagree with our privacy policy, but for some of the data you require for the performance of the contract and for the smooth running of the website, we need your data, so if you do not agree with our rules, unfortunately we cannot conclude a sales contract with you to provide our services. For your rights, please contact us in writing in the state language by email or submit your application directly or by registered mail to student g. 37, Kaunas LT-51364 Lithuania.

8. Public information and Thid Party websites / gadgets

Blog and comments on We have publicaly available blog and comments section where anyone can read and collect information and personal information you provide. If your personal information is contained on our website and you with to delete it, please contact us in this Privacy Policy provided contancts or the contact page on our website. If we can’t remove them, we will let you know why we can’t.

Social networking platforms and related gadgets. Our website has integrated features for third party services (Facebook, Instagram, Google, etc.), so if you use a Facebook or other third party login, they can collect information about you, save a cookie in your web browser to make their services work properly. Also, we operate across a variety of social networks, so when communicating with us or sending information via any platform, you are at your won risk without any expectation of privacy. We cannot control the actions or other platform actions of other users on there platforms. With third party platforms, you are guided by the privacy policies of those companies.

Link to third party platforms. Our website may contain links to other websites whose privacy policy may differ from us, so we recommend that you carefully read the privacy policies of those companies when submitting any information or visiting another website.

9. Give aways, games and surveys

We occasionally organize give aways, games and surveys or other advertisements on our website or through social networks. Participation in our activity is entirely voluntary. We may ask for your personal information, such as your name, address, date of birth, phone number, email address, alias or other details. We use this information to administer the contest. We may also, except when prohibited by competition rules or laws, use the information provided for communication with you or with the people you propose for the services we provide. We may share this information with our affiliates or other service providers in accordance with the terms of this Privacy Policy.

10. Content of email

Email is sent between certain servers when it travels over the internet to the recipient. Along the way, server administrators can see and read your email. Emails is not a confidential communication channel, so we recommend not sending confidential information.

11. Disclosure of data

We may disclose information about you to our employees, managers, brokers, suppliers, or subcontractors, if reasonably required for the purposes specified in this Privacy Policy. In addition, we may disclose information about you: If we have to do it by law, To protect our rights or interest (including the provision of your data to third parties to recover your debts to us). Except as provided in this Privacy Policy, we do not provide your personal data to any third parties.

12. Security of your personal data

Your personal data will be processed in accordance with the requirements of the Regulation, the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts. When managing your personal data, we implement organizational and technical measures that ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure and any other unlawful processing. We keep your personal information for archiving purposes for a maximum of 10 years until we have legal obligations, settle disputes and fulfill obligations. Also, to prevent abuse and other illegal activities.

13. Responsibility

You are responsible for the confidentiality of your password and user data, as well as for any actions (data transfer, order placed and etc.) that are made on our website via your login. You cannot disclose your password to third parties. If our website services are used by third party who has accessed the website using your login data, we consider that you have logged in. If you lose your login information, you must immediately inform us by email, phone or any other contact form. You are responsible for the accuracy and completeness of the data provided to us. If the data you provide change, you must immediately inform us by changing the relevant data in the registration form or, if the data are not in the registration form, informing us by email. In no case will we be liable for any damage caused to you by the fact that you have provided inaccurate or incomplete personal data or you have not informed us of such changes.

Rules and abuse

14. Definitions

“Seller/we/our/us/newcrush” means Bioklinika Ltd, Studentų 37, 51364 Kaunas, 302434849, VAT LT100006439017 and the company's website

“Customer” means the person or company to whom this document is addressed.

“International Customer” shall mean, “Customer” from outside Lithuania.

“Website” shall mean, or any other subdomains of which may be accessible unless expressly excluded by their own terms and conditions.

“Online Store” shall mean the method by which the Customer browses and purchases the products from newcrush website.

“Order” shall mean the submission of an order for products on the “Online Store” by the “Customer”

15. Basic rules

To use the services provided by, you must:

• Be at least fourteen (14) years old,
• Fill in the registration form, create an account using third party services or use the “guest” feature,
• Accept our Privacy Policy and terms of use, also provide accurate, complete and up-to-date contact information.

By registering on our website or otherwise using or services, you confirming that you have read and agree to this Privacy Policy and at the same time grant us the right to collect, organize, use and manage all personal data contained herein for the purposes of this Privacy Policy.

We do not allow accounts with the primary purpose of promoting and harming others, promoting discrimination, hate or distributing offensive content, so we reserve the right to suspend your membership on our website, remove your account or otherwise prohibit access to our website.

By browsing and using website, you are agreeing to comply with and be bound by terms and conditions of use and our privacy policy outlined below.

16. Price

The prices of the goods will be as quoted on the Online Store from time to time. We take reasonable care to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause for what happens in this event.

Prices for our goods may change from time to time, but changes will not affect any order which we have confirmed.

All prices are quoted in EU EURO and include VAT (where applicable) at the applicable current rate chargeable in Lithuania for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

The Online Store contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on the Online Store may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order.

We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.

17. Payment

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this at the check-out stage, or shortly after placing your order.

Payments may be made by one of the following payment methods (except International Customers see clause 16) unless otherwise specified: Major credit cards as listed: Visa, MasterCard, Maestro, and Visa Electron

The date you make payment shall be applied on checkout so payment is received by us in EU EURO.

We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged (and will refund in full any amounts paid by you in respect of the order).

18. Discount codes

Any discount or other promotional codes issued by newcrush from time to time are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. Certain brands or products may be excluded and you will not be able to use any discount codes in respect of such brands/products.

Discount codes are non-transferable and bear no cash value. Any discount code sent to you by email or any other method is confidential and the Customer shall not share this with any other person.

Promotional codes also can‘t be used with gift cards. More than one promotional code can't be used at the same time and promo codes are single use only - unless stated.